Terms & Conditions

CEFA RESIDENCE

TERMS & CONDITIONS

Last Updated: 5 September 2026

Welcome to CEFA Residence.

These Terms & Conditions govern reservations and stays made through the CEFA Residence website, our authorized booking channels, or directly with CEFA Residence.

By making a reservation, completing payment, checking in, or using our accommodation, the guest confirms that they have read, understood, and agreed to these Terms & Conditions.

1. About CEFA Residence

Business Name: CEFA RESIDENCE
Legal Entity: مؤسسة سفا السكنية للسياحة
Commercial Registration (CR): 7028811524
Business Activity: Tourist Accommodation & Hospitality Services
Location: Riyadh, Kingdom of Saudi Arabia
Website: cefaresidence.com

Booking Administration

0551832541

Complaints & Guest Relations

0593179703

Email

fvhvdsh@gmail.com

2. Reservations

All reservations are subject to availability and confirmation by CEFA Residence.

A reservation is considered confirmed when the guest receives a booking confirmation through our website or another authorized booking channel and any required payment has been successfully completed.

Guests are responsible for ensuring that all information submitted during the booking process is complete and accurate.

Reservation details may include:

Guest name;
Accommodation/unit selected;
Check-in date and time;
Check-out date and time;
Duration of stay;
Number of guests;
Price;
Payment status;
Deposit, where applicable;
Included and additional services; and
Applicable booking, modification and cancellation conditions.

The terms shown in the guest's confirmed reservation form part of the agreement between CEFA Residence and the guest.

3. Prices

Prices displayed through CEFA Residence are stated in Saudi Riyals (SAR) unless otherwise indicated.

The total booking price and applicable charges will be displayed or communicated to the guest before confirmation.

Prices may vary according to:

Accommodation type;
Length of stay;
Date and time;
Availability;
Demand;
Promotions; and
Additional services selected.

Once a reservation has been confirmed and paid, the confirmed price will apply to that reservation except where an obvious pricing or technical error has occurred or where a change is agreed with the guest.

4. Payment

Online payments may be processed securely through PayTabs, our third-party payment service provider.

Depending on the reservation, CEFA Residence may require full or partial payment before confirmation or check-in.

The guest is responsible for ensuring that the payment method used is valid and authorized.

CEFA Residence may retain transaction information including the payment amount, transaction reference, payment status and booking reference.

Complete payment-card information submitted through PayTabs is processed according to PayTabs' applicable payment, security and privacy practices.

5. Security Deposit

Certain reservations may require a security deposit.

Where applicable, the amount of the deposit will be communicated to the guest as part of the reservation.

The security deposit may be used toward reasonable charges resulting from:

Damage to the accommodation or its contents;
Missing property;
Excessive cleaning requirements;
Violation of applicable accommodation rules; or
Other charges properly attributable to the guest's stay.

Any remaining refundable security deposit will be returned after the accommodation has been inspected and any applicable deductions have been determined.

Where a deduction is made, CEFA Residence should provide the guest with information regarding the reason for the deduction.

6. Cancellation & Modification

Cancellation and modification conditions may vary depending on the accommodation, booking type, duration, rate, promotion or booking channel.

The applicable cancellation and modification policy will be communicated to the guest before or as part of the confirmed reservation.

Guests wishing to cancel or modify a reservation should contact CEFA Residence as soon as possible.

Booking Administration

0551832541

Cancellation or modification requests are subject to the conditions applicable to the confirmed reservation.

Where a booking is marked as non-refundable, the amount paid may not be refundable following cancellation except where a refund is required under applicable Saudi law or regulations, or where CEFA Residence agrees otherwise.

Where a reservation was made through a third-party booking platform, the cancellation or modification process may also be subject to that platform's applicable booking conditions.

Nothing in these Terms & Conditions is intended to exclude or restrict any mandatory right available to a guest under applicable Saudi law.

7. Check-In & Check-Out

Check-in and check-out times depend on the reservation selected by the guest and will be stated in the booking confirmation.

CEFA Residence may offer different stay durations, including short stays and full-day accommodation, depending on availability.

Guests must comply with the check-in and check-out times specified in their reservation.

Early check-in or late check-out is subject to availability and may incur an additional charge.

Remaining in the accommodation beyond the agreed check-out time without authorization may result in additional charges.

8. Guest Identification

Guests must provide valid identification where required for verification and registration.

Accepted identification may include:

Saudi National ID;
Valid Iqama; or
Passport.

CEFA Residence may collect and retain identification information in accordance with applicable Saudi laws, tourism requirements and our Privacy Policy.

Failure to provide required valid identification may result in the guest being unable to check in, subject to applicable requirements.

Guests must ensure that information provided during booking and check-in is accurate.

9. Number of Guests & Visitors

The number of overnight guests must not exceed the permitted occupancy of the accommodation or the number confirmed in the reservation.

Additional guests must be disclosed to and approved by CEFA Residence where required.

Guests are responsible for the behavior of persons they invite into the accommodation.

CEFA Residence may refuse unauthorized occupancy or take appropriate action where occupancy exceeds permitted limits or creates a safety, security or regulatory concern.

10. Care of the Accommodation

Guests are expected to treat the accommodation and its contents responsibly.

This includes:

Furniture;
Bedding and linens;
Appliances;
Electronics;
Fixtures;
Keys/access devices; and
Other property belonging to CEFA Residence or the accommodation.

Normal wear and tear is expected.

Guests may, however, be responsible for reasonable costs arising from damage, loss or excessive cleaning caused deliberately or through negligence during their stay.

11. Damage & Missing Property

Guests should notify CEFA Residence promptly if damage occurs during their stay.

Where a guest or their visitor causes damage or removes property belonging to the accommodation, CEFA Residence may charge the reasonable cost of:

Repair;
Replacement;
Restoration; or
Additional cleaning.

Where appropriate, evidence or information concerning the charge will be provided.

Any applicable security deposit may be used toward these costs.

12. Cleanliness

Guests are expected to maintain reasonable cleanliness during their stay and leave the accommodation in an appropriate condition.

Normal housekeeping requirements are included where specified in the reservation.

Additional cleaning charges may apply where the accommodation requires cleaning substantially beyond what would normally be expected following an ordinary stay.

13. Prohibited Activities

Guests must comply with the laws and regulations of the Kingdom of Saudi Arabia.

The following are prohibited within CEFA Residence accommodation:

Illegal substances or activities;
Activities prohibited by Saudi law;
Deliberate damage to property;
Unauthorized commercial activity;
Conduct creating a serious safety or security risk;
Excessive disturbance or nuisance to neighboring guests or residents; and
Any other activity prohibited by applicable accommodation rules or law.

Serious violations may result in termination of the stay and may be reported to the appropriate authorities where required.

Any refund following termination will be determined according to the circumstances, applicable reservation conditions and Saudi law.

14. Noise & Respect for Others

Guests must respect neighboring guests, residents, employees and surrounding properties.

Excessive noise, disruptive behavior, harassment, threats or conduct that unreasonably interferes with other guests or residents is not permitted.

CEFA Residence may issue a warning and, in serious or repeated cases, may terminate the stay in accordance with applicable requirements.

15. Smoking

Smoking rules may vary by accommodation.

Guests must follow the smoking policy displayed or communicated for their specific unit.

Where smoking is prohibited, guests may be responsible for reasonable additional cleaning or damage costs resulting from a violation.

16. Pets

Pets are only permitted where expressly allowed by the particular accommodation and confirmed by CEFA Residence.

Guests should verify the applicable pet policy before making a reservation or bringing an animal to the property.

17. Subletting & Unauthorized Resale

Guests may not:

Sublet the accommodation;
Resell the reservation;
Transfer the accommodation for commercial use; or
Offer the accommodation to another person for payment

without prior authorization from CEFA Residence.

Reservations are intended for the registered guest and approved accompanying guests.

18. Personal Belongings

Guests are responsible for taking reasonable care of their personal belongings.

CEFA Residence is not responsible for loss, theft or damage to personal belongings except where liability arises under applicable law.

Guests should immediately report lost property or suspected theft to CEFA Residence.

19. Service Interruptions

CEFA Residence seeks to maintain essential accommodation services and provide the accommodation described in the confirmed reservation.

If an essential service is significantly interrupted or CEFA Residence is unable to provide the confirmed accommodation, we will handle the situation in accordance with applicable Saudi tourism regulations.

Depending on the circumstances and applicable requirements, this may include:

Restoring the service;
Providing an appropriate alternative accommodation where available;
Refunding the affected portion of the reservation; or
Providing another remedy required under applicable law.

20. Accommodation Unavailable

In the unlikely event that CEFA Residence cannot provide the confirmed accommodation for reasons attributable to CEFA Residence, we will seek to provide an appropriate solution consistent with applicable regulations.

This may include offering suitable alternative accommodation or refunding the applicable amount where required.

21. Force Majeure

CEFA Residence will not be responsible for failure or delay caused by circumstances reasonably beyond its control, subject to any rights that cannot lawfully be excluded.

Such circumstances may include:

Natural disasters;
Severe weather;
Government restrictions;
Utility or infrastructure failures outside our reasonable control;
Public emergencies;
Security incidents;
Epidemics or pandemics; or
Other comparable events beyond reasonable control.

Where such circumstances materially affect a reservation, CEFA Residence will seek to communicate with affected guests and handle the reservation in accordance with applicable law and the circumstances.

22. Guest Conduct

CEFA Residence reserves the right to take appropriate action where a guest:

Seriously violates these Terms & Conditions;
Violates applicable Saudi law;
Creates a safety or security risk;
Causes serious or repeated disturbance;
Intentionally damages property; or
Engages in fraudulent activity.

Depending on the circumstances, action may include a warning, termination of the stay, recovery of legitimate damages, or notification to competent authorities.

23. Privacy & Personal Data

Personal information collected through reservations, check-in, payments and guest communications is handled in accordance with the CEFA Residence Privacy Policy and applicable Saudi personal-data protection requirements.

This includes information such as guest contact details, reservation information and identification information.

Guests should review our Privacy Policy before completing a reservation.

24. Third-Party Services

CEFA Residence may use third-party providers for services including:

Payment processing;
Website technology;
Communications;
Booking services; and
Other operational services.

Independent third-party services may also be governed by their own terms and privacy policies.

25. Complaints & Guest Relations

We take guest feedback and complaints seriously.

If you experience a problem during your stay, we encourage you to contact us as soon as possible so that we have an opportunity to address the matter.

Complaints & Guest Relations

0593179703

Email

fvhvdsh@gmail.com

When submitting a complaint, please provide your booking reference and sufficient information about the issue so that we can investigate it.

26. Changes to These Terms

CEFA Residence may update these Terms & Conditions when necessary to reflect changes in our services, policies or applicable legal requirements.

The latest version will be published on the CEFA Residence website with an updated Last Updated date.

Changes will not improperly remove rights relating to an existing confirmed reservation where doing so would conflict with applicable law.

27. Governing Law

These Terms & Conditions and reservations with CEFA Residence are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.

Any dispute will be handled through the competent authorities or courts in accordance with applicable Saudi laws and jurisdictional rules.

Nothing in these Terms & Conditions limits any mandatory rights or remedies available to consumers or tourists under Saudi law.

28. Acceptance of Terms

By making a reservation, making payment, checking in, or otherwise accepting these Terms electronically, the guest acknowledges that they have read, understood and agreed to these Terms & Conditions together with the applicable reservation details and Privacy Policy.

Contact CEFA Residence

CEFA RESIDENCE
مؤسسة سفا السكنية للسياحة

Commercial Registration (CR): 7028811524
Riyadh, Kingdom of Saudi Arabia

Booking Administration: 0551832541
Complaints & Guest Relations: 0593179703
Email: fvhvdsh@gmail.com
Website: cefaresidence.com